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Ann Rhoades

Presentation Description

Opening Keynote

“Built On VALUES”

Most leaders know that a winning, engaged culture is the key to attracting top talent and customers.  Yet, it remains elusive how exactly to create this ideal workplace – one where everyone from the front lines to the boardroom knows the company’s values and feels comfortable and empowered to act on them.  Ann describes a proven system for creating values and socially responsible cultures. 

Based on Ann’s years of experience with JetBlue, Southwest Airlines and other companies known for their trailblazing corporate cultures, Ann reveals how leaders can create winning environments and provides a clear blueprint of how to accomplish culture change.

Deliverables are:

  • A system for building sustainable engaged cultures based on Values unique to your environment
  • Selecting and retaining “A” players who mirror your values
  • Delivering extraordinary customer-centric service levels
  • Moving from just being a good organization to being a great community and values focused one
  • Improve performance at all levels.

People Ink


Ann is a Corporate Executive with over 25 years experience in a variety of service-based industries, is President of People Ink, her consulting company that helps organizations create unique workplace cultures based on values and performance and author of “Built on Values”.  She held the position of Vice President of the People Department for Southwest Airlines, and EVP for Promus Hotel Corporation and most recently, JetBlue Airways where she currently remains as a Board Member.

Ann has a respected reputation in the industry for her creative approach to creating customer-centric cultures and is a popular speaker on the subject of customer service and how to build a strong high-performing culture. 

Ann currently serves on the board of the University of New Mexico Health Sciences Center, UNM Alumni Association, NM Appleseed and is Chairman for Safer New Mexico Now.  Ann has formerly served on the boards of P.F. Chang’s China Bistro and Restoration Hardware.